Update a ticket

curl --request PATCH \
  --url https://shortext.ny-corp.io/api/v2.0/tickets/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "conversation_id": "<string>",
  "subject": "<string>",
  "description": "<string>",
  "status": "in_progress",
  "priority": "high"
}
'

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://shortext.ny-corp.io/api/v2.0/tickets/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'conversation_id' => '<string>',
    'subject' => '<string>',
    'description' => '<string>',
    'status' => 'in_progress',
    'priority' => 'high'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    conversation_id: '<string>',
    subject: '<string>',
    description: '<string>',
    status: 'in_progress',
    priority: 'high'
  })
};

fetch('https://shortext.ny-corp.io/api/v2.0/tickets/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://shortext.ny-corp.io/api/v2.0/tickets/{id}"

payload = {
    "conversation_id": "<string>",
    "subject": "<string>",
    "description": "<string>",
    "status": "in_progress",
    "priority": "high"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

{
  "success": true,
  "code": 1000,
  "message": "Request success.",
  "body": {
    "id": "STT-XXXXX",
    "subject": "<string>",
    "description": "<string>",
    "status": {
      "code": "in_progress",
      "name": "In progress",
      "position": 123,
      "active": true,
      "resolved": true,
      "terminal": true
    },
    "priority": {
      "priority": "high",
      "label": "High",
      "response_time": 60,
      "resolve_time": 480
    },
    "agent": {
      "id": "<string>",
      "name": "<string>"
    },
    "conversation_id": "<string>",
    "contact": {},
    "response_due_at": "2023-11-07T05:31:56Z",
    "resolve_due_at": "2023-11-07T05:31:56Z",
    "responded_at": "2023-11-07T05:31:56Z",
    "resolved_at": "2023-11-07T05:31:56Z",
    "closed_at": "2023-11-07T05:31:56Z",
    "response_breached": true,
    "resolve_breached": true,
    "satisfaction_rating": 123,
    "created_at": "2023-11-07T05:31:56Z",
    "updated_at": "2023-11-07T05:31:56Z"
  },
  "token": "<string>",
  "trace_id": "<string>"
}