List tickets - Shortext

GET

/

tickets

List tickets

curl --request GET \
  --url https://shortext.ny-corp.io/api/v2.0/tickets \
  --header 'Authorization: Bearer <token>'

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://shortext.ny-corp.io/api/v2.0/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://shortext.ny-corp.io/api/v2.0/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "success": true,
  "code": 1000,
  "message": "Request success.",
  "body": {
    "current_page": 1,
    "data": [
      {
        "id": "STT-XXXXX",
        "subject": "<string>",
        "description": "<string>",
        "status": {
          "code": "in_progress",
          "name": "In progress",
          "position": 123,
          "active": true,
          "resolved": true,
          "terminal": true
        },
        "priority": {
          "priority": "high",
          "label": "High",
          "response_time": 60,
          "resolve_time": 480
        },
        "agent": {
          "id": "<string>",
          "name": "<string>"
        },
        "conversation_id": "<string>",
        "contact": {},
        "response_due_at": "2023-11-07T05:31:56Z",
        "resolve_due_at": "2023-11-07T05:31:56Z",
        "responded_at": "2023-11-07T05:31:56Z",
        "resolved_at": "2023-11-07T05:31:56Z",
        "closed_at": "2023-11-07T05:31:56Z",
        "response_breached": true,
        "resolve_breached": true,
        "satisfaction_rating": 123,
        "created_at": "2023-11-07T05:31:56Z",
        "updated_at": "2023-11-07T05:31:56Z"
      }
    ],
    "per_page": 50,
    "total": 120,
    "last_page": 3,
    "from": 123,
    "to": 123,
    "first_page_url": "<string>",
    "last_page_url": "<string>",
    "next_page_url": "<string>",
    "prev_page_url": "<string>",
    "path": "<string>"
  },
  "token": "<string>",
  "trace_id": "<string>"
}

Authorizations

Authorization

string

header

required

Company API key, sent as Authorization: Bearer <key>. Create it in the dashboard (Developer > API Keys) with the permissions the integration needs.

Query Parameters

page

integer

state

enum<string>

open (neither resolved nor closed), resolved or closed

Available options:

open,

resolved,

closed

status

string

Status code, several separated by commas

priority

string

Priority code, several separated by commas

agent_id

string

conversation_id

string

breached

boolean

Only tickets past one of their SLA due dates

updated_since

string<date-time>

Response

200 - application/json

Always HTTP 200: the outcome is in success and code (absolute value of the response code).

success

boolean

Example:

true

code

integer

Example:

1000

message

string

Example:

"Request success."

body

object

A page of results: data holds the items. Ask another page with ?page=

Show child attributes

token

string | null

Present only on authentication routes

trace_id

string | null

Present only when success is false

List tickets

curl --request GET \
  --url https://shortext.ny-corp.io/api/v2.0/tickets \
  --header 'Authorization: Bearer <token>'

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://shortext.ny-corp.io/api/v2.0/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://shortext.ny-corp.io/api/v2.0/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "success": true,
  "code": 1000,
  "message": "Request success.",
  "body": {
    "current_page": 1,
    "data": [
      {
        "id": "STT-XXXXX",
        "subject": "<string>",
        "description": "<string>",
        "status": {
          "code": "in_progress",
          "name": "In progress",
          "position": 123,
          "active": true,
          "resolved": true,
          "terminal": true
        },
        "priority": {
          "priority": "high",
          "label": "High",
          "response_time": 60,
          "resolve_time": 480
        },
        "agent": {
          "id": "<string>",
          "name": "<string>"
        },
        "conversation_id": "<string>",
        "contact": {},
        "response_due_at": "2023-11-07T05:31:56Z",
        "resolve_due_at": "2023-11-07T05:31:56Z",
        "responded_at": "2023-11-07T05:31:56Z",
        "resolved_at": "2023-11-07T05:31:56Z",
        "closed_at": "2023-11-07T05:31:56Z",
        "response_breached": true,
        "resolve_breached": true,
        "satisfaction_rating": 123,
        "created_at": "2023-11-07T05:31:56Z",
        "updated_at": "2023-11-07T05:31:56Z"
      }
    ],
    "per_page": 50,
    "total": 120,
    "last_page": 3,
    "from": 123,
    "to": 123,
    "first_page_url": "<string>",
    "last_page_url": "<string>",
    "next_page_url": "<string>",
    "prev_page_url": "<string>",
    "path": "<string>"
  },
  "token": "<string>",
  "trace_id": "<string>"
}