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Any mailbox that offers IMAP (to read) and SMTP (to send) can be connected: your own mail server, a hosting provider, Google Workspace or Microsoft 365 with an app password. Shortext reads the new emails, the agent answers them by email, and the threads appear in the Inbox like any other conversation.

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Connect a mailbox

1

Add the mailbox

Open Communication > Channels > Mail Inbox and add a mailbox.
2

Fill in the IMAP settings

Host, port, encryption (SSL/TLS or STARTTLS), username, password and the folder to read (usually INBOX).
3

Fill in the SMTP settings

Host, port, encryption, username and password, and the sender: from email and from name.
4

Save

Shortext checks the IMAP and SMTP connections before saving. If a check fails, the error tells you which one and why (wrong password, port closed…).
5

Choose the agent

Choose the agent that answers the emails of this mailbox.

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Common settings

Gmail and Microsoft 365 usually require an app password (or IMAP to be enabled by your administrator) when you connect with IMAP / SMTP. One-click Gmail and Outlook connection is coming soon.

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Let your clients connect their mailbox

If you build a product on Shortext, your clients can connect their own mailbox from your app through a hosted session with the mail purpose: they fill in the settings on a Shortext page, which checks them before saving.