Skip to main content
GET
/
ticket
/
search
Search a ticket
curl --request GET \
  --url https://shortext.ny-corp.io/api/ticket/search \
  --header 'Authorization: Bearer <token>'
[
  {
    "id": 62,
    "app_id": 1,
    "contact_detail_id": 2728,
    "whatsapp_session_id": 6023,
    "ticket_status_id": 7,
    "position": 1,
    "subject": "Problème technique lors de la recherche d'offres en marketing et commerce",
    "description": "L'utilisateur Angèle recherche des opportunités en marketing et commerce, mais un problème technique (timeout lors de la recherche) empêche de fournir les résultats. Une assistance est nécessaire pour résoudre ce problème et fournir des offres pertinentes.",
    "ticket_sla_policy_id": 5,
    "responded_at": null,
    "response_due_at": "2025-05-19T08:00:21.000000Z",
    "resolved_at": null,
    "resolved_due_at": "2025-05-19T15:00:22.000000Z",
    "closed_at": null,
    "is_response_breached": true,
    "is_resolve_breached": true,
    "satisfaction_requested": false,
    "satisfaction_rating": null,
    "meta": null,
    "created_at": "2025-05-16T19:02:22.000000Z",
    "updated_at": "2025-09-10T15:16:42.000000Z",
    "hashid": "STT-XLWY6P"
  }
]

Authorizations

Authorization
string
header
required

Basic Auth

Query Parameters

code
string
agent
string
status
string

Use code value from status

priority
string

Use priority value from SLA

Response

200 - application/json

The data

The response is of type any.