What you can do with Shortext
Answer automatically
An agent follows your instructions, uses your knowledge base and calls your own APIs to answer customers.
Connect your channels
WhatsApp Business numbers, IMAP / SMTP mailboxes and Shortext endpoints for your own apps.
Work as a team
Follow every conversation in the Inbox, take one over, assign it to a teammate, open tickets.
Integrate with the API
Send messages, manage agents and channels, receive signed webhooks and onboard your own clients.
Who this documentation is for
- Guides cover the dashboard at shortext.ny-corp.io/dash: creating an account, configuring agents, connecting channels and working in the Inbox.
- API Reference is for developers who integrate Shortext with their own systems. Start with the API quickstart.
Typical uses
Next steps
Key concepts
Agents, channels, conversations, sessions and handover in a few minutes.
Create your account
Sign up and reach the dashboard.